Reporting and Analytics Specialist
Contract with potential for direct hire. Data Analyst: DRP Performance Metrics Reporting and Ad Hoc Support This role is based on-site in Warren, Michigan and requires at least 3 days in the office. The DRP Data Analyst will be dedicated to dashboard development, reporting, and analysis for the Digital Retail Platform (DRP) team. This person […]
Data Analyst (Call Center Forecasting)
Forecast interval, daily, weekly and monthly contact volumes, handle times, staff requirements and other production metrics by group and report on actual vs. forecasted volumes – Create, modify, and maintain forecast models that accurately predict contact center impacts given changes in various operating assumptions – Collaborate with various internal customers on impact analysis for proposed […]