Position Description:
The Dealer Rental Program Coordinator handles the day-to-day activities needed to aid the Dealer Daily Rental Manager, internal personnel, and partners with rental-related businesses.
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This position utilizes various systems, databases, and online tools to respond to inquiries and investigate concerns. The coordinator serves as the primary point of contact for the dealer network, providing support and guidance on all aspects of the dealer rental program by addressing inquiries, resolving concerns, and ensuring a smooth and consistent experience across the dealer body.
Skills Required:
Microsoft Office, Data Analysis, Customer Contact
Skills Preferred:
Data/Analytics dashboards
Experience Required:
Strong proficiency in Microsoft Excel, excellent communication skills to support customers, and a high level of accuracy with attention to detail.
Experience Preferred:
Experience communicating with and supporting the dealer body.
Education Required:
Bachelor’s Degree
Education Preferred:
Bachelor’s Degree
Additional Information:
Reviewing and processing exception requests using the Dealer Rental Exception (DRE) system. Email requests may be submitted to the DDR Manager or other Rental Team Managers as needed. • Generating reports to assist the rental management team and additional personnel. o Lincoln Units in Operation Report
– Quarterly Enrollment Reports
– As Needed o VIN List updates – Weekly • Updating program details and supporting documentation on the FRAC/LRAC/DDR web page based on program, model year, and vehicle line eligibility changes.
• Submitting and testing incentive changes. • Working with the Pro Contact Center of Excellence (CCoE) to address rental-related inquiries and concerns. • Conducting in-service audits for program adherence, reviewing details with Dealer Rental Management, and forwarding approved findings to the General Auditors’ Office for processing.
• Maintaining procedure documentation associated with the business and role.
• Hybrid (mix of remote and on-site work).
Why work with us? We are a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work with us, you’ll have training opportunities, flexible/remote work options, growth opportunities, a 401 (k), and competitive pay. Apply today! We are an EOE; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. https://www.optechus.com/eeo_self_identification/