Senior Customer Service Specialist

https://www.optechus.com/eeo_self_identification/

The Senior Customer Service Specialist manages order entry and fulfillment for complex and high-value customer accounts, ensuring accurate processing and compliance with business guidelines. This role builds strong customer relationships, supports commercial objectives, resolves complex issues, and identifies cost-effective solutions. The specialist also serves as a key resource for systems, processes, and continuous improvement initiatives while maintaining high service levels and customer satisfaction.

Key Responsibilities

• Manage order entry and fulfillment activities for key, high-value, and complex customer accounts.
• Review, validate, and process orders in accordance with established business processes, systems, and guidelines.
• Develop strong customer relationships by understanding customer needs and gathering relevant market insights.
• Coordinate activities across assigned customer accounts and provide support for additional accounts as needed.
• Maintain service levels in alignment with business priorities and customer requirements.
• Evaluate customer requirements against available capabilities and identify effective, cost-efficient solutions.
• Support commercial strategies and customer initiatives across multiple business areas.
• Serve as a key resource for relevant systems, tools, and business processes.
• Resolve complex customer and order-related issues while proactively identifying opportunities for process improvements.
• Maintain strong knowledge of products, applications, services, and business processes.

Required Qualifications

• Bachelor’s degree.
• 5+ years of experience in customer service, order management, supply chain, sales, accounts receivable, or a related field.
• Strong problem-solving and communication skills.
• Customer service and business process expertise.
• Experience with SAP, Excel, and Outlook.

Preferred Qualifications

• 1–2 years of SAP experience preferred.
• Background in supply chain, sales, or accounts receivable.
• Experience supporting complex or high-value customer accounts.

Key Competencies

• Customer relationship management
• Order management and fulfillment
• Problem-solving and decision-making
• Business process acumen
• Systems and data management
• Continuous improvement
• Effective communication

G-Tech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! 

G-Tech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.